Help, my content is frozen.

Help, my content is frozen.

If your content appears frozen, it may be that your device has experienced a freeze itself. This can typically be resolved by restarting your Media Player. To do this:
  1. If your Media Player has a power button, simply power cycle the player (turn it off, wait 5 seconds, turn it on again).
  2. If this does not work, or your Media Player does not have a power button, carefully unplug it from the electrical power outlet, wait for 30 seconds and then plug it back in
If neither of these options fix the problem, please contact our help desk by submitting a ticket, contacting us using our online chat feature, or by calling our help desk.


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