My screen is black, what do I do?
If your screen is black, this could be an issue with the screen itself, video cables or with the Media Player.
- The first thing to check is that the Display is plugged in. If it is not, please do so, and power it on.
- If the Display is plugged in, check whether there is a power indicator (usually an LED on the front or bottom edge of the screen)
- If there is a Power LED displayed, is it red? A red LED could indicate that the Display is plugged in but not powered on. Use the Display's remote control to power on the screen.
- If the Display appears to be powered on but the screen is black, it could be because of a wrong Input source. Use the Display's remote control to cycle through the different Input ports, pausing briefly on each one to allow it to connect to the relevant source (if present).
- If you look very closely, is there an image on screen, but it is very faint? This could be an indication that the Display has a defective backlight; please contact UR-Channel.
- If the screen appears to be working correctly but still not displaying the relevant content, it could be a problem with the Media Player. Reboot the Media Player by powering it off, waiting 5 seconds and powering it on again. If this did not resolve the problem, or if you have no power button on your Media Player, try carefully unplugging it, waiting 30 seconds and plug it back in.
- If you continue experiencing difficulty getting power to the screens, please check your electrical panel for that circuit which provides power to the Display and ensure the breaker has not been tripped.
If your Display remains black, please contact our help desk by submitting a ticket, contacting us using our online chat feature, or by calling our help desk.
Related Articles
My Tablet is not working, what could be wrong and how can I get it working again?
For your Tablet to function properly, it needs to be powered on and connected to the internet. If your display Tablet is not powering on: Ensure that the battery is charged If you believe the device should be fully charged, try connecting it directly ...
Help, my content is frozen.
If your content appears frozen, it may be that your device has experienced a freeze itself. This can typically be resolved by restarting your Media Player. To do this: If your Media Player has a power button, simply power cycle the player (turn it ...
The content on my screen is incorrect, who do I contact?
If you find that your screen is displaying the wrong content (e.g. missing promotion) or if there is an error in the content itself (e.g. pricing, spelling etc), you should contact our help desk by submitting a ticket, contacting us using our online ...
The resolution of the content on my screen appears incorrect, how can I fix that?
On rare occasions, your content may appear incorrect. For example, the image(s) or video displayed on the screen may: appear too large overshoot the edges of the screen display in the corner of the screen not fill the screen There are a number of ...
My screen displays "No Signal" message or TV manufacturer's logo, how do I fix that?
If you find that your screen is displaying a "No Signal" message or is displaying the TV manufacturer's logo, resolve the issue by performing the following actions. Try changing the TV video input using the remote control or the input/source button ...