My UR-Tunes audio isn't playing, can you help me get it back?

My UR-Tunes audio isn't playing, can you help me get it back?

If you are experiencing issues hearing your audio content, try the following:
  1. Check that the UR-Tunes Audio Player is plugged in and powered ON (Power LED should be blue). If it is not plugged in or powered ON, plug in the Media Player and/or power it on.
  2. Reboot the Media Player by carefully unplugging it from the electrical power for 30 seconds and then plugging it back in.
  3. Check that the Audio cable is plugged into the audio output jack on the rear of the Audio Player. If the audio cable is not connected, plug it in.
  4. Adjust the volume using the volume control (you may have an Audio Player remote control, or hardware volume control, or amplifier volume control depending upon your location).
If none of these steps corrects the issue, please contact our help desk by submitting a ticket, contacting us using our online chat feature, or by calling our help desk.

    • Related Articles

    • Help, my content is frozen.

      If your content appears frozen, it may be that your device has experienced a freeze itself. This can typically be resolved by restarting your Media Player. To do this: If your Media Player has a power button, simply power cycle the player (turn it ...
    • My Tablet is not working, what could be wrong and how can I get it working again?

      For your Tablet to function properly, it needs to be powered on and connected to the internet. If your display Tablet is not powering on: Ensure that the battery is charged If you believe the device should be fully charged, try connecting it directly ...
    • An error message or Operating System dialogue box is displayed on the screen, what do I do?

      If you see a Microsoft Windows or Linux error message or Operating System dialogue box displayed on the screen you should try the following: Examples of the error messages may include: * "Restart Required to Complete Update" * "Application Has ...
    • My screen is black, what do I do?

      If your screen is black, this could be an issue with the screen itself, video cables or with the Media Player. The first thing to check is that the Display is plugged in. If it is not, please do so, and power it on. If the Display is plugged in, ...
    • My screen displays "No Signal" message or TV manufacturer's logo, how do I fix that?

      If you find that your screen is displaying a "No Signal" message or is displaying the TV manufacturer's logo, resolve the issue by performing the following actions. Try changing the TV video input using the remote control or the input/source button ...