On rare occasions, your content may appear incorrect. For example, the image(s) or video displayed on the screen may:
- appear too large
- overshoot the edges of the screen
- display in the corner of the screen
- not fill the screen
There are a number of reasons that can cause this; however, the most common reason is that the Media Player rebooted while the Display was powered off. Because the Media Player does not see the Display panel as a device connected to the video output of the
Media Player, the Media Player boots up with a lower/incorrect resolution. Rebooting your Media Player (with the Display powered on) should fix this.
- If your Media Player has a power button, simply power cycle the player (turn it off, wait 5 seconds, turn it on again).
- If this does not work, or your Media Player does not have a power button, carefully unplug it from the electrical power outlet, wait for 30 seconds and then plug it back in
If neither of these options fix the problem, please contact our help desk by submitting a ticket, contacting us using our online chat feature, or by calling our help desk.