Troubleshooting
My Tablet is not working, what could be wrong and how can I get it working again?
For your Tablet to function properly, it needs to be powered on and connected to the internet. If your display Tablet is not powering on: Ensure that the battery is charged If you believe the device should be fully charged, try connecting it directly ...
The content on my screen is incorrect, who do I contact?
If you find that your screen is displaying the wrong content (e.g. missing promotion) or if there is an error in the content itself (e.g. pricing, spelling etc), you should contact our help desk by submitting a ticket, contacting us using our online ...
My UR-Tunes audio isn't playing, can you help me get it back?
If you are experiencing issues hearing your audio content, try the following: Check that the UR-Tunes Audio Player is plugged in and powered ON (Power LED should be blue). If it is not plugged in or powered ON, plug in the Media Player and/or power ...
Help, my content is frozen.
If your content appears frozen, it may be that your device has experienced a freeze itself. This can typically be resolved by restarting your Media Player. To do this: If your Media Player has a power button, simply power cycle the player (turn it ...
The resolution of the content on my screen appears incorrect, how can I fix that?
On rare occasions, your content may appear incorrect. For example, the image(s) or video displayed on the screen may: appear too large overshoot the edges of the screen display in the corner of the screen not fill the screen There are a number of ...
An error message or Operating System dialogue box is displayed on the screen, what do I do?
If you see a Microsoft Windows or Linux error message or Operating System dialogue box displayed on the screen you should try the following: Examples of the error messages may include: * "Restart Required to Complete Update" * "Application Has ...
My screen displays "No Signal" message or TV manufacturer's logo, how do I fix that?
If you find that your screen is displaying a "No Signal" message or is displaying the TV manufacturer's logo, resolve the issue by performing the following actions. Try changing the TV video input using the remote control or the input/source button ...
My screen is black, what do I do?
If your screen is black, this could be an issue with the screen itself, video cables or with the Media Player. The first thing to check is that the Display is plugged in. If it is not, please do so, and power it on. If the Display is plugged in, ...